Privacy Policy

Last updated: 23 October 2026

This policy explains how AE DSV Ltd, trading as Victoria Carlton ("we", "us", "our"), collects and uses your personal information when you visit this website, buy from us or contact us. We are the data controller for your personal information.

Who we are

AE DSV Ltd is registered in England and Wales, company number 17050720. Registered office: 191-199 Prospect House, London Road, London, TW7 5XD, United Kingdom. Email: support@victoriacarlton-london.com. Phone: 020 7946 0321.

Information we collect

Contact and order details: your name, email address, phone number, billing and delivery addresses, and the items you order or return.
Payment details: payments are processed securely by Shopify Payments, PayPal, Apple Pay, Google Pay or Klarna. We don't see or store your full card number.
Account information: if you create an account, your login details and preferences.
Communications: messages you send to customer support.
Browsing information: your device, browser, IP address, pages viewed, products added to your basket and how you arrived at our website, collected through cookies and similar technologies.

How we use your information

To process, deliver and support your orders, returns and refunds (to perform our contract with you).
To answer your questions and provide customer support.
To prevent fraud and keep our website secure (our legitimate interests).
To understand how our website is used and improve it, using browsing data (our legitimate interests, or your consent where required for cookies).
To send marketing emails if you've signed up. You can unsubscribe at any time using the link in every email (your consent).
To show you relevant adverts on other platforms, such as Google, Facebook and Instagram, based on your browsing on our website, where you've consented to marketing cookies.
To meet our legal and accounting obligations.

Cookies

We use essential cookies to make the website and checkout work, and, with your consent, analytics and marketing cookies to measure visits and personalise adverts. You can manage your choices through the cookie banner or your browser settings.

Who we share it with

We share personal information only where needed with: Shopify (our e-commerce platform), our payment providers, our fulfilment partners and Royal Mail (to deliver your order), email and customer-support tools, and advertising and analytics partners such as Google and Meta (where you've consented). We may also disclose information where required by law. We never sell your personal information.

International transfers

Some of our service providers process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

How long we keep it

We keep order records for 6 years to meet tax and accounting rules. We keep marketing data until you unsubscribe, and other information only as long as needed for the purposes above.

Your rights

Under UK data protection law you have the right to access, correct or delete your personal information, to object to or restrict how we use it, to data portability, and to withdraw consent at any time. To exercise any of these rights, email support@victoriacarlton-london.com. We'll respond within one month.

If you're unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.