We want you to love what you order. If something isn't right, you have 30 days from the day you receive your order to request a return. This policy explains how returns, exchanges and refunds work in every situation.
How to start a return
- Email support@victoriacarlton-london.com within 30 days of delivery with your order number, the items you want to return and the reason.
- Our customer support team will reply within 24 hours on business days. Once your return is approved, we'll send you a Return Authorisation Number and step-by-step return instructions, including the address to send your parcel to.
- Pack the items securely, include your Return Authorisation Number and send your parcel using the instructions provided. We recommend a tracked service and keeping your proof of postage.
Please don't send items back without contacting us first. Returns sent without a Return Authorisation Number may be delayed or can't be processed. Requests sent at the weekend or on a bank holiday are handled on the next business day.